Last Updated: 1st November 2020
What personal information we collect depends largely on the interaction that takes place between you and Botsii, most of which can be categorized under the following:
Using Botsii Software as a Service. When you use any Botsii Software as a Service (the “Services”), we store all the content you provide, including but not limited to account information created for service users (Customers), files, pictures, project information, and any other information that you provide to the Services.
In and through the Services, we also collect data about usage of the Services. This may include, but is not limited to, numbers of customers, flows, broadcasts etc.
Using the Site: When you use the Site, we collect certain information, as described in more detail below that may, alone or in combination with other information, constitute personal information.
Types of Personal Information:
(i) Botsii Customers (“Customers”): Name, address, publicly available social media profile information, e-mail, different IT information such as IP addresses, usage data, cookie data, browser data;
(ii) Purchasing a Service. When you sign up to be able to use the Services, we collect information to process your payment and create your customer account. (After the payment is received, you may submit an online order). This information for customer
account and invoice purposes include: First name, Surname, email address, physical
address, telephone number.
(iii) Data collected for and by our Customers. As our Customers use our Services, we have no direct relationship with their respective customers, prospective customers, and social media and messaging platform contacts (collectively “Subscribers”) before they (the Subscribers) themselves sign up for our services and for that reason, our Customers are responsible for making sure you have the appropriate permission and legal basis to collect information about those individuals, unless and before they become our direct Customers.
For service operations (i) To operate, maintain, administer and improve the Services; (ii) to manage and communicate with you regarding your Services account, if you have one, including by sending you Services announcements, technical notices, updates, security alerts, and support and administrative messages; (iii) to send you information about the Services by email (iv) to respond to your Services-related requests, questions and feedback.
To communicate with you. If you request information from us, register for the Services or participate in our surveys, promotions or events, we may send you Botsii-related marketing communications but will provide you with the ability to opt out.
Administration and analysis: We use automatically collected information to administer the Service and the Site and we analyze (and may engage third parties to analyze) this information to improve and enhance the Site and the Services by expanding their features and functionality and tailoring it to our Users’ needs and preferences.
To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
With your consent. We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.
For compliance, fraud prevention and safety. We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Services; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
To provide, support, and improve the Services we offer. This includes our use of the data that our Customers provide us in order to enable our Customers to use the Services and communicate with Subscribers. This also includes, for example, aggregating information from your use of the Services or visit to our Site and sharing this information with third parties to improve our Services.
You have the following rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We will retain personal information we process on behalf of our Customers for as long as needed to provide our Services or for an indefinite time to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. The Site and/or the Services are not intended for use by anyone under the age of 16, nor does Botsii knowingly collect or solicit personal information from anyone under the age of 16. If you are under 16, you may not attempt to register for the Services or use the services, send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 16 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 16 and believe that we might have any information from or about such child, please contact us using the contact details provided under “How to Contact Us” heading below.
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects our Customers or our service users generally, then Botsii will notify those affected as soon as possible and later report the action we took in response.
Safeguarding Your Information
We take reasonable and appropriate measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information. Despite these efforts to store personal information collected on and through the Site and/or the Services and otherwise by us in a secure operating environment that is not available to the public, we cannot guarantee the security of personal information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third-parties such as so-called hackers from illegally obtaining access to personal information. We do not warrant or represent that personal information about you will be protected against, loss, misuse, or alteration by third parties.
Our service is compliant with the General Data Protection Regulation of the EU, thus, while collecting or processing your Personal Information, we adhere to the rules stated in said Regulation.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How To Contact Us” heading below.
Never share your Username and Password to someone else. In case you suspect unauthorized use of your Botsii account, inform us immediately.